Support | Help Desk
Help for those who do the recording
Questions arise at the moment of recording. The help desk is there to answer them without holding up the work.
What support covers
- qualifying contacts: is it interest representation or not?
- completing the register of hearings and interactions;
- completing the footprint form for an initiative or regulation;
- handling doubtful cases and requests for correction;
- reasoning for publication exceptions, for legal validation by the body.
How it works
| Level | For whom | Channel |
|---|---|---|
| General support | Any visitor, about the content of this website | Single form |
| Client support | Bodies with a service in progress or completed | Single form and the website email address |
| Recurring support | Clients with an ongoing support contract | Named contact, under the terms of the contract |
Support provides methodological help. It is not legal advice and does not replace the body's own decision on what it records and what it publishes.