From diary to case file
A hearing stops being a calendar event and becomes part of the case file it relates to.
Solutions
From problem to procedure
We organise the response around the difficulties organisations actually face, not around the service catalogue.
| What we hear | What is at stake | Response | Service |
|---|---|---|---|
| "Nobody knows who records what" | The regulations require designated officers and, in the government models, focal points; the designation does not always exist or is not known | Responsibility matrix and approval workflow | Essential Implementation |
| "We do not know whether this contact counts" | The law excludes five situations, including the exercise of procedural rights and individual requests for information; without a written criterion, each department decides differently | Qualification tree and handling of doubtful cases | Essential Implementation |
| "The information sits in diaries and mailboxes" | Past interactions have to be reconstructed from scattered sources | Inventory, recovery and standardisation | Recovery of Historical Records |
| "We record hearings but do not link them to initiatives" | The footprint requires each contribution to be linked to the act being prepared | A register linking interaction, document, entity and initiative | Essential Implementation |
| "We do not know what we may withhold" | Disclosure may be withheld in sensitive cases, but the exception must be reasoned and, under some regulations, a summary record is still kept | Assessment and reasoning workflow, subject to legal validation | Essential Implementation |
| "We do not know where to start" | A picture of the starting point is missing | Report, gap matrix and action plan | Readiness Assessment |
| "We implemented it, but nobody checks" | Records and publications drift apart; the annual report is never written | Periodic checks and the annual report | Ongoing Support |
| "We request hearings and do not know what was published" | Representatives must state their RTRI number, the entity represented and the subject matter, and may ask for missing publications to be rectified | Internal register and checking of publications | Transparency Dossier for Representatives |
Transformation needs
Behind the immediate difficulties lie three underlying changes that organisations have to make.
From memory to evidence
What today depends on who was in the room is set down in a record that someone else can verify.
From compliance to evaluation
The annual report requires measurement: how many interactions, how complete, with what difficulties.
What we do not do
- we do not represent interests before public bodies, nor do we promise access or influence;
- we do not sell a platform as a substitute for official registers;
- we do not decide what the body publishes: validation and publication always rest with the client body;
- we do not support, on the same matter, a public institution and the private interests that contact it.
This last rule is the condition for the credibility of the service. Before each proposal we carry out a conflict-of-interest check.
Do you recognise any of these situations?
Describe your case in a few lines. We will reply with the appropriate service and the next step.